Troubleshooting

Who this is for

Admins and support teams resolving issues in ingestion, requests, and tickets.

Goal

Route symptoms to the correct fix.

Prereqs

• /implement/setup/first-connector

Success criteria

You can identify the likely cause and resolve the issue.

Common issues

• Connector sync failures: /troubleshooting/connector-failures
• Identity correlation problems: /troubleshooting/ingestion-correlation

Example

If identities appear twice, start with /troubleshooting/ingestion-correlation.

Troubleshooting

• Always confirm you are in the correct tenant and dashboard before changing settings.

Next steps

• /troubleshooting/connector-failures
• /troubleshooting/ingestion-correlation